Windice FAQ – Your Questions Answered for Pakistan

Go to windice.im/register and fill in your full name, email address or Pakistani mobile number, and a password. Confirm you are 18 or over, agree to the Terms and Conditions, and submit. Windice sends a verification link to your email or an OTP to your mobile. Confirm it and your account is live. The whole process takes under two minutes and registration is completely free.

Yes. Windice lets you register with either an email address or a Pakistani mobile number (03xx format). Whichever you choose, a verification code is sent to confirm it is yours before your account becomes active. You can log in using the same email or number after registration.

You must be 18 or older to register and play on Windice. Age is confirmed during registration and again at KYC verification before your first withdrawal. If Windice discovers that an account belongs to someone under 18, the account is closed immediately and all deposited funds are returned.

No. Each player is allowed exactly one Windice account. Multiple accounts per person are not permitted and if detected, all duplicate accounts will be closed. Bonuses and winnings associated with duplicate accounts may be voided. If you have accidentally created two accounts, contact support immediately to resolve it.

KYC (Know Your Customer) is required before your first withdrawal. Log in to your Windice account, go to Account Settings and select the Verification section. Upload a clear photo of your CNIC (front and back). Windice processes KYC submissions typically within 24 hours. Once approved, future withdrawals do not require re-submission unless your details change.

On the Windice login page, click "Forgot password?" and enter your registered email or mobile number. A reset link or OTP is sent within a few minutes. Use it to set a new password. The reset link expires after 30 minutes, so act on it promptly. If you do not receive anything, check your spam folder or contact support.

Contact Windice support to update your registered email or mobile number. For security, a change to these details requires identity verification before it is applied. This prevents someone else from hijacking your account by changing your contact information without your knowledge.

Yes. If you want to permanently close your account, contact Windice support and request account closure. Any remaining balance is withdrawn before closure. If you are closing your account because of gambling concerns, we recommend using the self-exclusion tool instead — it protects you while keeping your options open if your situation changes. See the Responsible Gaming page for details.

Log in to Windice, go to Account Settings and select Security. Toggle on two-factor authentication (2FA). A verification code is sent to your registered mobile number each time you log in. With 2FA active, a correct password alone is not enough to access your account — your phone must be present too. It is highly recommended for all Windice players.

Windice supports Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard bank cards. All deposits are processed in Pakistani Rupees (PKR). There are no currency conversion fees — you deposit exactly the PKR amount you see on screen. See the Deposit and Withdrawal page for current method-specific limits.

The minimum deposit on Windice is Rs 500. This low entry point means you can try the platform before committing a larger amount. All deposit methods support the Rs 500 minimum, though some payment providers may have their own lower limit on transfers — check your Easypaisa or JazzCash app if you are unsure.

Easypaisa and JazzCash deposits on Windice are typically confirmed within seconds of the transaction completing. In rare cases of network congestion, it may take up to five minutes. If your balance has not updated after ten minutes, contact Windice support with your transaction reference number and they will resolve it promptly.

Windice does not charge any fees on deposits. The full amount you transfer lands in your account balance. However, your payment provider — Easypaisa, JazzCash, your bank — may apply their own transaction charges. Check your app or bank terms. Any such charges are between you and your payment provider; Windice does not add to them.

First, confirm the transaction was completed successfully on your payment app and that your balance there was actually debited. If money left your wallet or bank but has not appeared in Windice after ten minutes, contact support via live chat and provide the transaction ID or reference number from your payment app. The support team can trace the transaction and credit your account manually if the payment did arrive but was not automatically matched.

Yes. IBFT bank transfer from any Pakistani bank is supported on Windice. IBFT transfers are slightly slower than mobile wallet deposits — typically clearing within 15–30 minutes during banking hours. For urgent deposits during a live match, Easypaisa or JazzCash is the faster option. IBFT suits players making larger deposits where bank transfer limits are more convenient.

Windice applies per-transaction and per-day maximum deposit limits that vary by payment method. These are displayed in the cashier section when you select a payment method before depositing. Players who want to set their own lower deposit limits for responsible gaming purposes can do so in account settings — see the Responsible Gaming page.

No. All deposits must come from a payment account registered in your own name. Third-party deposits — using someone else's Easypaisa, JazzCash or bank account — are not permitted. This rule protects both you and the other account holder. If a third-party deposit is detected, it may be returned and the associated winnings may be voided.

Log in to your Windice account and go to the cashier section. Select "Withdraw", choose your payment method and enter the amount in PKR. Withdrawal requests are reviewed and processed by the Windice finance team. For first-time withdrawals, your KYC verification must be complete — submit your CNIC documents in Account Settings if you have not done so already.

Windice aims to process withdrawal requests within a few hours of submission. Easypaisa and JazzCash withdrawals are generally the fastest, with funds arriving in your wallet within hours once processed. Bank transfers may take one business day. Withdrawals submitted overnight or over weekends are processed on the next working day. If your withdrawal has been pending for more than 24 hours, contact support.

The minimum withdrawal on Windice is Rs 500. This is the same as the minimum deposit, meaning you can withdraw as soon as you have a balance of Rs 500 or more (subject to your KYC being verified and any active bonus wagering requirements being met).

Common reasons for a delayed or rejected Windice withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between your payment account name and your registered Windice name, or a security review being triggered. Check your account notifications for the specific reason, and contact support if you need clarification.

Windice does not charge withdrawal fees on your balance. The amount you request is what is sent to your payment method. Your bank or mobile wallet provider may apply their own incoming transfer fees — this is outside Windice's control. If you see a discrepancy between what you requested and what arrived, check your payment provider's fee schedule first before contacting us.

Windice follows standard anti-money laundering rules that require withdrawals to be returned via the same method used to deposit, where possible. If your original deposit method is no longer available, contact support and they will guide you through the process with appropriate identity verification to use an alternative method.

If your withdrawal is still in "pending" status and has not yet been processed by the finance team, you may be able to cancel it from your transaction history. Once processing has started, cancellation is not possible. If you need to cancel urgently, contact support via live chat immediately — they can sometimes intercept a pending request before it is processed.

New players who register on Windice and make their first qualifying deposit are eligible for the welcome bonus. The current offer and amount is displayed in your account promotions section after you register. The bonus is credited automatically on your first deposit — no code required. Specific terms and wagering requirements apply.

A wagering requirement means you must bet a certain multiple of your bonus amount before it converts to withdrawable cash. For example, if you receive a Rs 1,000 bonus with a 10x wagering requirement, you need to place Rs 10,000 in total bets using that bonus before you can withdraw the bonus-derived winnings. Different games contribute differently to wagering — check your specific bonus terms in your account promotions section.

Yes. All Windice bonuses have an expiry date by which the wagering requirement must be completed. The countdown starts from when the bonus is credited to your account. The expiry date and remaining time are always visible in your active bonuses section after login. If a bonus expires before wagering is complete, the bonus amount and associated winnings are removed from your account.

If you have an active bonus on your account, withdrawing before the wagering requirement is met will forfeit the bonus and any winnings generated from it. Your original deposit amount (the non-bonus portion of your balance) may be withdrawable depending on the specific bonus terms. If you are unsure, contact support before requesting a withdrawal — they can clarify your exact position.

Yes. Windice runs regular promotions for existing players including reload deposit bonuses, free bets on major cricket events like PSL and ICC tournaments, cashback offers on casino games and Ludo, and occasional jackpot slot promotions. All active offers are visible in your promotions section after login. Opting into marketing communications ensures you hear about new offers first.

First check your promotions section — the bonus may be there but need activation. If you opted into a bonus before depositing but it has not appeared within a few minutes of your deposit clearing, contact support via live chat with your deposit transaction reference. The team will check whether your deposit qualifies for the offer and credit it manually if applicable.

Windice has a referral programme where you can earn bonus credits when friends you refer register and make a qualifying deposit. Your unique referral code is available in your account section after login. When your referred friend registers using your code and completes a deposit, the referral bonus is credited to your account according to the current referral programme terms displayed in your promotions section.

Windice covers PSL, all Pakistan international matches (Tests, T20Is, ODIs), ICC World Cup tournaments, the IPL, the Big Bash League, the Caribbean Premier League and most other major domestic T20 competitions worldwide. During off-season periods, there is usually county cricket, women's internationals and other fixtures available. The Sports Betting page has the current fixture list.

Yes — in-play betting is available on Windice for all major cricket matches. Once a match starts, live markets appear with odds that update in real time as the game develops. You can bet on next wicket, runs in the next over, player milestones, method of dismissal and many more markets depending on the match. All live bets are placed in PKR.

Windice displays cricket betting odds in decimal format. To calculate your potential return, multiply your stake by the decimal odds. For example, a Rs 1,000 bet at odds of 2.50 returns Rs 2,500 if successful (Rs 1,500 profit plus your original Rs 1,000 stake). Your potential payout is shown automatically when you add a selection to your bet slip before confirming.

If a cricket match is abandoned, rained off or postponed before reaching a minimum number of overs defined in the Terms and Conditions, most Windice bets on that match are voided and your stake is returned in full. Where official results are declared under DLS or other rain rules, those results stand. Specific settlement rules are outlined in the Windice Terms and Conditions.

Cash-out is available on eligible Windice cricket markets. When cash-out is offered for your bet, a "Cash Out" button appears on that bet in your open bets section. The cash-out value updates in real time based on current match conditions and remaining risk. Not all markets or matches support cash-out — availability is clearly indicated on the bet slip and in open bets.

Yes. Windice has a dedicated Live Cricket Score section where you can follow match scoreboards in real time alongside your betting activity. Ball-by-ball updates, current run rates, fall of wickets and batting/bowling figures are all displayed. This helps you make informed in-play betting decisions without switching between apps.

A bet builder lets you combine multiple selections from the same match into a single bet with a combined odds price. Windice offers bet builder functionality on selected cricket markets. For example, you could combine a Pakistan win, a century for a specific batsman and over 6.5 sixes in the match into one bet. The combined odds are calculated automatically as you add each selection. Not all markets can be combined — incompatible selections are indicated in the bet builder tool.

Windice settles cricket bets and credits winnings to your account typically within minutes of the official result being confirmed. For in-play markets, individual ball-by-ball or over-by-over bets are settled as soon as the relevant event is confirmed. If a result is unexpectedly delayed — for example, awaiting a third-umpire review on a dismissal — settlement follows once the official confirmation is received.

Windice offers Andar Bahar, Baccarat, Teen Patti, live roulette, blackjack and other live dealer table games running 24/7. There is also a full selection of jackpot slots with running prize pools, classic slot machines and Ludo Games. All games are playable directly in your browser with your PKR account balance — no separate wallet or currency needed.

Andar Bahar is a traditional Indian and Pakistani card game. A single card is dealt face-up in the middle. You bet on whether a matching card will appear on the Andar (left) side or Bahar (right) side. Cards are dealt alternately to each side until a match appears. On Windice, it is played with a live dealer on screen in real time. Visit the Andar Bahar page for a full guide.

Jackpot slots on Windice are progressive — a small portion of every spin contributes to the prize pool, which grows continuously until one player hits the jackpot. The current jackpot amounts are displayed on the Jackpot Slots page in real time in PKR. When the jackpot is won, it resets to its base amount and starts building again. The winning is credited directly to your Windice PKR balance.

Windice Ludo uses the same rules as the classic board game you grew up with — roll the dice, move your pieces, get them home before your opponents. The difference is you play against real opponents for real PKR stakes. Each player joins a table by contributing an entry amount in PKR; the winner takes the pot. It is competitive, familiar and a fun alternative to cricket betting or casino tables. See the Ludo Games page for details.

Yes. All random number generator (RNG) casino games on Windice use certified RNG software that is independently tested for fairness. Live dealer games use real cards dealt in real time — the outcome is determined by the physical deal, not software. Return-to-player (RTP) percentages for slot games are published and are not manipulated by Windice.

Demo or free-play mode is available for most slot games on Windice. You can select "Demo" when opening a slot to play with virtual credits that carry no real monetary value. This lets you get comfortable with the game mechanics before wagering real PKR. Live dealer table games and jackpot slots require a real PKR stake and are not available in demo mode.

Minimum stakes vary by game and table. Windice offers tables with accessible minimum bets in PKR — entry-level tables are designed for players with smaller budgets, while higher-stakes VIP tables are available for experienced players. The current minimum and maximum stakes are displayed on the table lobby screen before you join any live dealer game or slot session.

If you lose connection during a live dealer game or slot session, Windice's systems record the state of the game at the point of disconnection. When you reconnect and reopen the game, it resumes from where it was. If a round was in progress when you disconnected and the result is already determined, the outcome is applied automatically and you will see it in your transaction history. If you believe a disconnection affected your balance incorrectly, contact support with the approximate time of the session.

Yes. Windice protects all personal data with SSL/TLS encryption in transit and secure encrypted storage at rest. Your CNIC and payment details are used only for identity verification and transaction processing. Windice does not sell or share your personal information with third parties for marketing. For full details, read the Privacy Policy.

Change your password immediately if you can still access your account. Then contact Windice support via live chat or email at support@windice.im — include "Account Security" in the subject. The security team will investigate login history, freeze any suspicious outgoing transactions and help you re-secure your account. Enable 2FA as soon as the situation is resolved to prevent future unauthorised access.

No. Windice support will never ask you for your login password — not in live chat, not by email, not by SMS or phone call. If anyone claiming to be Windice asks for your password, it is a scam. Do not share it. Report the attempt to the real Windice support team immediately so we can investigate and warn other players if needed.

KYC on Windice requires a clear photo of your Pakistani CNIC — front and back. Uploaded documents are reviewed by the Windice compliance team, typically within 24 hours. The information on your CNIC must match the name and date of birth on your Windice account. Documents are handled securely and used only for identity verification purposes.

Do not click any links in the email and do not reply to it. Legitimate Windice emails come from @windice.im addresses only. Forward the suspicious email to support@windice.im so the team can investigate it. If you have already clicked a link or entered your details, change your Windice password immediately and contact support.

Windice uses SSL encryption on all connections, which adds protection even on public networks. However, public Wi-Fi at cafes, markets or university campuses can be monitored and should be avoided for financial transactions where possible. Using your mobile data (Jazz, Zong, Ufone, Telenor) is more secure for logging in and handling your account when you are away from your home network.

If you discover a genuine security vulnerability on the Windice platform, please report it responsibly by emailing support@windice.im with "Security Report" in the subject line. Describe what you found without exploiting it. The Windice security team will investigate and respond promptly. We take all such reports seriously and appreciate the help in keeping the platform secure for everyone.

Log in to Windice, go to Account Settings and select Responsible Gaming. Choose "Deposit Limits" and set your preferred daily, weekly or monthly limit in PKR. The limit applies immediately. Reducing a limit takes effect instantly; increasing a limit requires a 24-hour waiting period before it comes into force. This delay is intentional — it prevents an impulsive decision from bypassing the protection you set when thinking clearly.

A cooling-off period is a temporary break from Windice. You choose a duration from 24 hours up to 30 days. During this time, you cannot log in, deposit or place bets. Your balance is safely held and accessible again when the period ends. To activate one, go to Account Settings, select Responsible Gaming and choose "Cooling-Off Period". It activates immediately. The period cannot be shortened once started.

Self-exclusion removes your access to Windice for a minimum of six months. It is available in Account Settings under Responsible Gaming. Once confirmed, the exclusion is applied immediately and cannot be reversed during the exclusion period. Your remaining balance is returned to you after the exclusion takes effect. If you cannot access your account to activate self-exclusion, contact support directly and they will apply it for you.

No. All marketing communications to your account are suspended for the duration of any responsible gaming restriction — whether a cooling-off period or self-exclusion. Windice does not want promotional messages arriving while you have deliberately chosen to step away from the platform. Communications resume only when your restriction period ends, unless you permanently unsubscribe from marketing emails.

The Windice Responsible Gaming page has a full guide to recognising problem gambling, a self-assessment questionnaire and step-by-step instructions for using all available tools. If you feel your gambling is becoming a problem, please use the self-exclusion tool or contact our support team — they can apply restrictions on your behalf without judgement. Your wellbeing is more important than any bet.

A third party cannot directly control another person's Windice account. However, if you are concerned about a family member's gambling and they are willing, the account holder can authorise contact from a family member to Windice support. If you are aware that a family member is using Windice irresponsibly and you need guidance on how to approach it, contact our support team at support@windice.im — the team can provide advice on the options available.