Windice Privacy Policy – How We Protect Your Data in Pakistan

This Privacy Policy applies to the Windice platform, accessible at windice.im. Windice is an online gaming platform serving players in Pakistan across sports betting, live casino games, jackpot slots, Ludo, Andar Bahar and live cricket scoring.

When this policy refers to "Windice", "we", "us" or "our", it means the operator of the windice.im platform. When it refers to "you" or "your", it means any individual who visits windice.im, registers an account or places a bet on the platform.

Windice acts as the data controller for personal information collected through the platform — meaning we are responsible for determining how and why that data is collected and processed. For payment processing, Windice uses certified third-party processors who act as data processors under our instruction and subject to strict contractual obligations.

Windice collects personal data in the following categories:

Windice collects personal data only where there is a legitimate reason to do so. The legal bases under which we process your data are:

• Contract performance — to provide the Windice platform service you have signed up for, process bets, handle deposits and withdrawals and manage your account.
• Legal obligation — to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, which require us to verify identity before processing withdrawals above certain thresholds.
• Legitimate interests — to detect and prevent fraud, maintain platform security, improve our products based on anonymised usage data and manage responsible gaming obligations.
• Consent — for optional communications such as promotional emails and SMS. You can withdraw consent for these at any time without affecting your ability to use the platform.

Windice does not use your personal data for automated decision-making that produces legal or similarly significant effects, other than automated fraud screening which is subject to human review when flagging an account.

The personal data Windice holds is used for the following specific purposes:

• Creating and managing your Windice player account.
• Processing deposits, bets, winnings and withdrawals in PKR.
• Verifying your identity during KYC as required before withdrawal processing.
• Detecting and preventing fraudulent activity, account sharing or multi-accounting.
• Providing customer support — our team needs access to your account details and transaction history to assist you effectively.
• Sending transactional communications — account confirmations, withdrawal receipts, security alerts — which you cannot opt out of while your account is active as these are necessary to the service.
• Sending promotional communications — bonus offers, new game announcements, PSL promotions — which you can opt out of at any time.
• Administering responsible gaming tools that you have activated on your account.
• Improving platform performance, identifying technical issues and developing new features using anonymised, aggregated usage data.

Windice does not use your personal data to build profiles for sale to third parties or for advertising purposes outside the platform.

Windice shares personal data with third parties only in the following limited circumstances:

• Payment processors — Easypaisa, JazzCash, NayaPay, SadaPay and card processing partners receive the minimum data required to process your transactions. All processors are contractually bound to protect your data and may not use it for their own purposes.
• Identity verification providers — where third-party KYC verification is required, identity documents may be shared with specialist verification services operating under strict data handling agreements.
• Customer support platforms — our support system may be hosted by a third-party provider. Support agents and the tools they use are subject to confidentiality agreements.
• Legal and regulatory bodies — Windice will disclose personal data to law enforcement, regulators or courts where required by law or where we have a good-faith belief that disclosure is necessary to prevent crime or protect the safety of others.
• Business transfers — if Windice is acquired by or merged with another company, player data may be transferred as part of that transaction. Players will be notified of any such transfer and their rights under the new operator's privacy policy.

Windice uses cookies and similar technologies to make the platform work correctly and to understand how players use it. Here is what each type does:

• Essential cookies — keep you logged in, maintain your session state and ensure the platform functions correctly. These cannot be disabled without breaking core functionality.
• Analytics cookies — help us understand which pages are visited, how long sessions last and where technical issues occur. Data is anonymised and aggregated — we cannot identify you from analytics data alone.
• Preference cookies — remember settings you have chosen such as language preferences or responsible gaming tool configurations.
• Marketing cookies — used where you have opted into promotional communications. These help us show you relevant Windice promotions rather than random ones. You can opt out of marketing cookies at any time.

Your browser settings allow you to control cookies. Disabling all cookies will prevent you from logging in or using the Windice platform. Disabling non-essential cookies has no impact on your ability to bet, deposit or withdraw.

This illustration shows how cookie preferences work on Windice. Actual preferences are saved in your browser and account settings.

Windice takes data security seriously and implements the following measures to protect your personal information:

• SSL/TLS encryption on all pages and data transmissions — no plain-text data transfer.
• Encrypted storage for sensitive account information — passwords are hashed using industry-standard algorithms and are not stored in readable form.
• Access controls — only staff members with a legitimate need can access player data, and all access is logged and audited.
• Regular security audits — Windice conducts periodic security reviews and penetration testing to identify and address vulnerabilities.
• Incident response — Windice has procedures in place to detect, respond to and notify players of data breaches within a reasonable timeframe where required.

Windice retains personal data only for as long as necessary given the purpose for which it was collected, subject to legal obligations that may require longer retention. The general retention principles Windice follows are:

• Active accounts — data is retained for the duration of your account plus a post-closure period required for legal and regulatory compliance. This is typically five to seven years after account closure for financial transaction records.
• KYC documents — identity documents submitted for verification are retained for the legally required period, which aligns with standard AML record-keeping obligations.
• Support communications — chat logs and email records are retained for three years after the conversation closes, to allow for dispute resolution if needed.
• Marketing consents — records of your consent to or opt-out from marketing are retained for three years from the date of the action.
• Technical / log data — server logs and anonymised analytics are retained for up to twelve months before being deleted or irreversibly anonymised.

When data is no longer required, Windice deletes it securely or anonymises it so that it can no longer be linked to you as an individual.

As a Windice player, you have the following rights regarding your personal data. To exercise any of these rights, contact support at support@windice.im and we will respond within a reasonable timeframe.

Windice is strictly for adults. Our platform is not intended for, and does not knowingly collect data from, individuals under the age of 18. The registration process includes an age declaration requirement and Windice uses KYC verification to enforce this.

If Windice becomes aware that a user under the age of 18 has created an account and provided personal data, that account will be closed immediately, any deposits will be returned via the original payment method, and all associated personal data will be deleted from our systems in accordance with our data retention policy.

If you are a parent or guardian and believe your child may have created a Windice account, please contact our support team at support@windice.im immediately and we will investigate and act without delay.

The Windice platform does not include links to external third-party websites. All navigation on windice.im remains within the Windice platform. This privacy policy applies exclusively to windice.im and the services operated directly under that domain.

Should Windice ever include a link to an external resource in the future, that external site will have its own privacy policy and Windice will have no control over or responsibility for how that site handles your data. We recommend reviewing the privacy policy of any external site before interacting with it.

Windice may update this Privacy Policy from time to time to reflect changes in how we operate, changes in legal requirements or improvements in our data handling practices. The "Last Updated" date at the top of this page will always reflect when the policy was last changed.

When material changes are made — changes that affect your rights or how we use your data in a significant way — Windice will notify registered players by email and with a notice on the platform, typically at least seven days before the changes take effect.

Minor clarifications or corrections that do not affect the substance of the policy may be made without prior notice. It is your responsibility to review this policy periodically to stay informed of how Windice handles your personal data. Continuing to use your account after an update constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Windice has handled your personal information, please reach out to us:

• Email: support@windice.im — include "Privacy Request" in the subject line for faster routing.
• Live Chat: Available 24/7 from within your logged-in Windice account.

Windice will acknowledge your query promptly and aim to provide a full response within 30 days. For complex requests, we may request additional information to verify your identity before acting — this is to protect your data from unauthorised access requests.